Customer Support Center

Financial Transaction Information

This article covers several financial topics such as definition of terms, details of the chargeback process, and common failed transaction codes.

DEFINITION OF TERMS

Here are several terms you might run across in WeShare and what they mean:


Payment Card Industry (PCI) -  Security standards imposed by the Payment Card Industry Security Standards Council that are accepted by all major credit card companies and are required of all WeShare customers that accept or store credit card information.
 
Chargeback - A chargeback occurs when a cardholder contacts their credit card issuer to dispute a billing entry. A cardholder can dispute a WeShare transaction if they believe that the charge is unauthorized. The proceeds from the original transaction are subtracted from WeShare’s bank account. When funds are removed from WeShare’s bank account, the funds will then be removed from the customer’s account in order to make WeShare financially whole from the chargeback.
  
Refund – A process during which the transaction is reversed and sent back to the donor. Credit card refunds are processed within 48 hours of the related transaction settling from processing.  The settling process can take up to seven days before the refund process can begin. ACH transactions (EFTs) through checking accounts can take several days and are refunded via a paper check, the refund fees are stated in your WeShare agreement.
 
ACH/EFT  - Checking/savings account transactions. WeShare does not process automated refunds for ACH/EFT transactions, ALL ACH refunds must be processed via a paper check. WeShare of LPi issues and mails the physical check to the member directly unless otherwise specified.
 
 
Chargeback Q&A Process
 
If one of your members initiates a chargeback through their credit card processor, you will be contacted by our WeShare Administrator who will provide you with the necessary information regarding the chargeback and its status. 
 
 
How does WeShare handle Chargebacks?
WeShare’s compliance office will communicate with the disputing financial organization and provide the necessary documenation to resolve the chargeback.

What is the fee for processing a chargeback?
The fee depends on the type of chargeback in question. You can find additional information about your fees by reviewing your WeShare Agreement or by contacting your Engagement Manager.
 
Which cards execute chargebacks?
American Express, MasterCard, Visa and Discover all execute chargebacks on behalf of their customers.

How long can a chargeback take to process?
Depending on the financial institution, chargebacks can take anywhere from 6-10 weeks to complete.
 
 
Common Failed Checking/Savings Account Codes
 
R29:     Corporate Customer Advises Not Authorized - RDFI has been notified by Receiver (nonconsumer) that entry was not authorized
R20      Non­Transaction Account - ACH entry is destined for a non-transaction account (i.e., an account against which transactions are prohibited or limited)
R13      RDFI Not Qualified to Participate - financial institution is not qualified to participate in ACH or the routing number is incorrect
R10      Customer Advises Not Authorized - customer has authorized RDFI that Originator of transaction is not authorized to debit account (must be returned no later than 60 days from settlement date of original entry and customer must sign affidavit)
R08      Payment Stopped - Receiver of a recurring debit transaction has stopped payment on a specific ACH debit. (RDFI should verify the Receiver's intent when a request for stop payment is made to insure this is not intended to be a revocation of authorization)
R07      Authorization Revoked by Customer - consumer, who previously authorized ACH payment, has revoked authorization from Originator (must be returned no later than 60 days from settlement date and customer must sign affidavit)
R04      Invalid Account Number - unauthorized debit to consumer account using corporate SEC Code (CCD, CTX, CBR)
R03      No Account/Unable to Locate Account - account structure is valid and passes editing process, but does not correspond to individual or is not an open account (this can also be because the account type is wrong)
R02      Account Closed - previously active account has been closed by customer or customer's bank
R01      Insufficient Funds - available balance is not sufficient to cover the dollar amount of the debit entry
 
Common Decline Credit/Debit Card Account Codes
 
Call
This means that the card holder's credit card company has blocked the transaction. Have the member call the 800 number on the back of the card and find out why.
 
Hold-call or Pick Up Card
There is a problem with the card. Have the member call the 800 number on the back of the card and find out why.
 
Do not honor
The member’s credit card company is telling WeShare not to honor the card. There is a problem with their account. Have them call the 800 number on the back of the card to find out why.
 
Decline - Invalid Transaction
Please verify that the credit card information is correct and run the transaction again.
 
Card No. Error
Account number entered incorrectly or mistyped. Verify account number with customer and re-enter the card number again.

No Reply
The card holder's bank is not replying to the credit card transaction. Try waiting and then rerunning the transaction.
 
Transaction not permitted
The bank that has issued this card does not allow this type of purchase. Have the client call the 800 number on the back of their card for further explanation.
 
Decline    Exceeds issuer withdrawal limit.
Card cannot be used until withdrawal limit has been increased/lifted.
 
Decline    Activity limit exceeded.
Card cannot be used for the purchase.

No Account
Issuing Bank is declining the transactions, and they're may be a problem at the issuing banks end. Clients need to contact corresponding institutions. It appears both clients have the same issuing bank.
 

Contact LPi

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